A Guide to Different Unified Communications Systems

When it comes to streamlining information sharing, improving business collaboration, and reducing costs, you can never go wrong with sophisticated unified communications systems.

Unified communications (UC) is a set of products that offers unified user-interface and user-experience across multiple devices and media-types. It includes all forms of communications exchanged via a network and transmitted over VoIP, and allows users to send messages on one platform while receiving the same communication on another platform. For example, a caller can leave a message on your voicemail, and you will listen to this voicemail message via your email. In essence, this real-time, communication services include instant messaging, presence information, web and video conferencing, desktop sharing, IP telephony, and mobility features, including extension mobility and single number reach, among others.

Unified communications systems, on the other hand, is simply a set of products that cater to some or all of these services, depending on the needs of a client. IT can contain data sharing through web connected, electronic interactive whiteboards, and even be as simple as a system that caters to unified messaging that includes integrated email, SMS, and fax, among others.

Through UC, firms then are able to optimize business processes and increase productivity through collaboration. It also eliminates device and media dependencies, as users can access their communications systems through any platform, wherever they are, whenever they may need it.

These things being said, it is imperative that a business is able to provide instantaneous communication, both to their customers and partners, as well as to their staff in-house. Sophisticated unified communications systems make it possible to transform data and expedite communication processes by streamlining the process, enabling staff to communicate with each other in a more efficient and effective manner.

Therefore, the decision to choose which UC system depends on your company’s business technology needs. However, the most popular systems are as follows:

  • Managed Telephony – This service gives you the opportunity to use the latest enterprise IP technology without significant upfront capital investment, as your business technology provider can give you managed telephony that encompasses end-to-end processes, including design and implementation and ongoing monitoring and support.
  • Managed Mobility – Among the more popular unified communications systems, this is perfect for up and growing companies that have different branches all over the globe. This enables overseas staff to remain connected to their home office even though they are elsewhere. With sophisticated IP PBX phone systems, they can take advantage of being reachable wherever they are in the world, at any given time.
  • Unified Communications Platforms – A straightforward platform, this one caters to the specific needs of your business for unified communications. This service is tailored to your company’s needs and enables you to enhance your communication the way you want it, with no frills attached.
  • Contact Centre Solutions – A popular option among those that need unified communications systems, this helps contact centres simplify their communications by scaling down on the required multiple technologies per multiple vendors. This UC system allows that change while making costing more effective as contact centres can scale down to their needs. This is possible in both outbound and inbound scenarios as a there are technologies in place that will provide a historical view of all customer interaction, and each system will be easy to use, easily monitored, and measureable.
  • Video Conferencing – Finally, one of the hallmarks of unified communications systems is video conferencing. This system allows colleagues working in different locations to collaborate in real time, so they can come to a decision quicker and more effectively. This fuss-free collaborative system gives business the opportunity to improve turnaround time and produce output quicker, thereby giving them more time to offer their products on the market.

These are just some of the different unified communications systems offered by CrossPoint, a business technology solutions provider. Through CrossPoint, business technology is simplified so clients can therefore focus on their business while letting CrossPoint handle the stressful IT issues that arise with managing an enterprise. From Managed IT Infrastructure to providing virtualization services, CrossPoint provides competitive and award-winning solutions that are competitive, cost-effective, and innovative.

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