We Are Hiring
If you’d like to be part of the CrossPoint team, take a look at our current vacancies.
Why work for CrossPoint?
CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.
At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.
As part of our growth, CrossPoint are seeking an experienced Level 2 Service Desk Engineer to join our Managed Services Team. The position is located in the Sydney CBD on a full-time basis. Depending on the status of COVID19 public health orders in NSW, some Work from Home (WFH) time may be required.
You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!
Some of the benefits of working at CrossPoint include:
Key Responsibilities
Engineering Services: To provide primary CrossPoint Level 2/Level 3 engineering services to your allocated portfolio of client(s) following CrossPoints client service agreements.
Service Delivery / Customer Service: To provide an optimal customer service to clients in the effective and efficient delivery of Managed Services and Solutions, with respect to their client service agreement, balanced against commercial consideration, as guided by Account Managers and the Service Delivery Managers.
Continuous Improvement: To contribute to the development, implementation and periodic review and maintenance of Service Delivery policies, processes, systems and tools, in accordance with ITIL best practice principles and standards.
Project Delivery: To provide quality service to CrossPoint clients in the delivery of projects under the guidance of the Project Management Office and/or Project Manager, and the respective Account and Service Delivery Managers.
The successful candidate will have:
CrossPoint Values
Why work for CrossPoint?
CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.
At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.
As part of our growth, CrossPoint is seeking a Product Manager to work with Head of Sales, The Management Team and greater sales team to set the our companies product vision and strategy. Your job is to clearly articulate the business value to the Sales team, so everyone understands the intent behind the existing and new product or an enhancement to an existing product. You will translate product strategy into planned work — defining what the team will deliver and the timeline for implementation.
You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!
Some of the benefits of working at CrossPoint include:
Key Responsibilities
This role is responsible for product management activities within CrossPoint to meet customer need for both commercial and internal.
The successful candidate will have:
CrossPoint Values
We’re a fast-growing company, providing first class service and support to our customers and exciting career opportunities to our employees.