Monthly Archives: April 2022

Help Desk Vs Service Desk: What’s the Difference?

Help Desks vs Service Desks

An IT Service Desk acts as a single point of contact (SPOC) between a service provider, its customers, employees, and business partners with the aim to manage the delivery of end-to-end IT services across all the users. Some of the common functions of an IT Service Desk includes controlling communications related to IT, handling IT […]