Careers at CrossPoint

Why work for CrossPoint?

CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.

At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.

As part of our growth, CrossPoint is seeking a Accounts Payable Specialists to work with our greater Accounts Team. The Accounts Payable Specialist takes care of invoices and bills within the CrossPoint group. He/she handles bookkeeping and generate expense reports and transactions, analyze invoices and expense reports, resolve accounting discrepancies, and charge expenses to accounts.

You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!

Some of the benefits of working at CrossPoint include:

• Flexible work arrangements focused on work-life balance.
• Learning and development benefits.
• Social responsibility benefits (like blood donation = 1 day leave).
• Employee awards and recognition program.
• Experienced and friendly team of dynamic professionals.
• Milestone service recognition

Key Responsibilities

• Managing accounts payable using accounting software and other programs 
• Handling accounts payable for separate entities and vendors.
• Analyzing workflow processes.
• Establishing and maintaining relationships with new and existing vendors.
• Ensuring bills and staff claims are paid in a timely and accurate manner while adhering to departmental procedures. 
• Verify the accuracy of vendor invoices and confirm that the correct general ledger account codes are used.
• Comparing purchase orders, prices, terms of payment and other charges.
• Processing due invoices for payments on a routine schedule.
• Processing transactions and performing accounting duties such as payment application, account maintenance, recording entries and reconciling books of accounts.
• Inspect paid and unpaid invoices including cleared payment inquiries to maintain accurate files and records according to Company standards.
• Review automatic payments to ensure correct coding and authorization.
• Monitor account balances, track expenses, prepare analyses of accounts and related financial activity to produce monthly financial reports.
• Other Adhoc tasks as assigned.

The successful candidate will have: 

• Candidate must possess at least a Bachelor’s/College Degree in Accounting
• Minimum 3 years work experience in the related field
• Excellent written and oral communications skills
• Demonstrates high level of understanding in all areas of the finance and accounting function
• Able to keep abreast of computer system developments and apply that knowledge to the daily work
• Excellent Microsoft Excel and Word expertise, ability to learn other applications
• Experience using XERO or similar accounting packages highly regarded, but not required
• Strong interpersonal skills
• Ability to develop good working relationships inside and outside the organization
• Ability to converse with internal employees at all levels
• Excellent attention to detail
• Time-management skills

CrossPoint Values

• Respect & Empower – We take time to understand our clients, colleagues, partners and stakeholders, their needs, and dreams and why they are here? We are humble and invest in each other to unleash people’s potential.
• Don’t Be Dodgy – We are honest and have integrity in everything we do. We do what we say and say what we do.
• Can Do Attitude – We take responsibility for outcomes with pride and thoroughness. We go above and beyond to get the job done. We put ourselves in the shoes of the client.
• Keep Learning– We develop, nurture, and grow ourselves our people, our clients, and our company. We think outside the square, try new solutions, but don’t wing it.
• One Team – We value unity and teamwork. We will support each other as one.
  We are in partnership with our clients and work as one team.

Why work for CrossPoint?

CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.

At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.

As part of our growth, CrossPoint are seeking an experienced Service Desk Engineer to join our growing service delivery team. As part of the Service Delivery team, we deliver quality information technology managed services and solutions to clients in accordance with the client service agreements.

You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!

Some of the benefits of working at CrossPoint include:

• Flexible work arrangements focused on work-life balance.
• Learning and development benefits.
• Social responsibility benefits (like blood donation = 1 day leave).
• Employee awards and recognition program.
• Experienced and friendly team of dynamic professionals.
• Milestone service recognition

Key Responsibilities

Service Desk Operation

• Provide Service Desk Level 1/Level 2 engineering services to CrossPoint clients in accordance with the ITIL standards operating in the CrossPoint Service Desk Operation
• Ensure quality actioning of service requests and workflow management e.g. ticket – creation/triage/classification/prioritation/assignment/actioning/resolution/closure
• Complete duties as per scheduled coverage, including unassigned queue, service desk mailbox, daily alerts, backups.
• Action Service Desk Daily Checklist items
• Respond in a proactive manner to event management alerts
• Work with the Service Delivery Team Lead (SDTL) to determine when to escalate unresolved incidents to Level 2/3 engineers.
• Build effective working relationships with CrossPoint clients to strengthen their faith in the quality of engineering services delivered by CrossPoint.

Service Delivery / Customer Service

• Provide optimal customer service value to CrossPoint clients in the effective and efficient delivery of CrossPoint IT managed services solutions, in accordance with their respective CrossPoint client service agreement, balanced against commercial consideration, as guided by Account Managers and the Service Operations Manager.
• Ensure that you communicate clearly and effectively with the client and other CrossPoint team members, so that everyone has the same expectations regarding delivery of CrossPoint managed services and solutions to each client.
• Assist in the new client onboarding process.
• Ensure that support escalations occur in a timely manner.
• Work towards providing proactive fixes instead of workarounds or reactive support.
• Work towards standardising support to ensure currency between clients.

Continuous Improvement

• Contribute to the development, implementation and periodic review and maintenance of CrossPoint Service Delivery policies, processes, systems and tools in accordance with ITIL best practice principles and standards
• Participate in Continuous Improvement Project (CIP) teams.

The successful candidate will have: 

Skills:

• Demonstration of competent technical skills in key areas required. For example, Microsoft Windows Server technologies, Microsoft Email technologies, Microsoft Network technologies, Apple technologies, Infrastructure technologies, Virtualization technologies, Backup and DR technologies, Networking technologies, Storage technologies, Security technologies, Anti-virus technologies, Citrix technologies.
• Takes ownership for delivery of required outcomes
• Client focused and has a commitment to quality service and delivery
• Strong customer service delivery skills and a good understanding of client care
• Ability to liaise effectively with client representatives at all levels.
• Has a flexible, hands-on approach to work with the desire to achieve and ability to work in fast paced environment.
• Personable, Team Focused. Contributes to the greater good of the team.
• Ability to work independently, or as part of a team to ensure required outcomes are achieved.
• Strong interpersonal and relation building skills
• Polite, friendly and diplomatic manner
• Ability to prioritise and successfully manage multiple tasks to meet deadlines in a busy environment
• Analytical and systematic problem solving skills
• Attention to detail and the ability to multi task
• Excellent organisational and planning skills
• Excellent communication skills, both oral and written.
• Excellent documentation skills.
• Ability to analyse client business requirements and translate them into information technology services and solutions requirements
• Ability to tune best practice approaches to accommodate CrossPoint client specific factors and still achieve quality delivery outcomes.
• Ability to absorb and apply technical knowledge and information
• Ability to cope well in a high pressured environment, while remaining calm and adopting a considered, structured approach to dealings with issues.
• Ability to consistently adhere to formal processes, but being adaptable to deliver outcomes where no processes exist or are incomplete
• Ability to apply ITIL principles to the delivery of CrossPoint IT managed services and solutions.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Project, Visio)

Service Desk – Essential Experience

• Ability to manage and support Microsoft Server environments including Active Directory and Microsoft Exchange.
• Strong troubleshooting skills across user and application support.
• Good knowledge and experience of Microsoft network technologies including DNS, DHCP, Group Policies, etc.
• Ability to support and maintain backup, virus protection, internet and remote access solutions.
• Industry certifications including MCSA with progress towards MCSE.
• Any experience with Citrix / Terminal Services, Virtual Server Platforms, Mac OS X or Firewalls is highly desirable.

Other Experience well regarded:

• Microsoft Applications – SharePoint, SQL, CRM.
• Mac OS X and other Apple technologies.
• Lotus Notes / Citrix / VDI.
• System hardware builds/racking and cabling

Qualifications/Education/Certifications well regarded:

• Tertiary qualifications in Information Technology or equivalent.
• Exposure to and awareness of ITIL principles in relation to Service Delivery and IT frameworks, ITIL, ITSM, ISO9001, ISO27001 or relevant experience
• VMware VCA. 
• Microsoft certifications (MTA, MCSA). 
• Any Cisco certifications or equivalent (CCENT, CCT). 

CrossPoint Values

• Respect & Empower – We take time to understand our clients, colleagues, partners and stakeholders, their needs, and dreams and why they are here? We are humble and invest in each other to unleash people’s potential.
• Don’t Be Dodgy – We are honest and have integrity in everything we do. We do what we say and say what we do.
• Can Do Attitude – We take responsibility for outcomes with pride and thoroughness. We go above and beyond to get the job done. We put ourselves in the shoes of the client.
• Keep Learning– We develop, nurture, and grow ourselves our people, our clients, and our company. We think outside the square, try new solutions, but don’t wing it.
• One Team – We value unity and teamwork. We will support each other as one.
  We are in partnership with our clients and work as one team.

Why work for CrossPoint?

CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.

At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.

As part of our growth, CrossPoint is seeking a Product Manager to work with Head of Sales, The Management Team and greater sales team to set the our companies product vision and strategy. Your job is to clearly articulate the business value to the Sales team, so everyone understands the intent behind the existing and new product or an enhancement to an existing product. You will translate product strategy into planned work — defining what the team will deliver and the timeline for implementation.

You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!

Some of the benefits of working at CrossPoint include:

• Flexible work arrangements focused on work-life balance.
• Learning and development benefits.
• Social responsibility benefits (like blood donation = 1 day leave).
• Employee awards and recognition program.
• Experienced and friendly team of dynamic professionals.
• Milestone service recognition

Key Responsibilities

This role is responsible for product management activities within CrossPoint to meet customer need for both commercial and internal.

• Vendor partner management.
• Developing models in support of offering new products and services.
• Developing of product roadmap on top of the core products, maintaining and enhancing relationship with vendor partners.
• Creation of services that can be packaged with core products and services, formulation of products specifications.
• Driving internal capabilities to support and implement these new products and services.
• Training our sales, customer service and support groups for these new products and services.
• Organizing and coordinating complex projects, if needed.
• Support ongoing product, marketing, and sales activities:  Lead and support product deployment projects to ensure successful implementation. 
• Work with the sales team, top management, and training organization to assess, develop and deliver regular product, competitive and sales training programs.
• Work with the marketing team to create and maintain product materials and to develop the correct product value propositions for campaigns and customer communications.
• Own, define and maintain the product structure.
• Act as product ambassador or Subject Matter Expert of the company in discussing and cascading the products and services.

The successful candidate will have: 

• Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) (ECE, Computer Science or equivalent), Business degree or any College degree
• At least 3 years and up of work experience, as a Product Manager, preferably in a telco, technology or systems integrator company, Electronics/Communication or equivalent
• Success in this role will require someone who is adept at working cross-functionally across all levels of the organization to manage product deployment projects; takes initiative to identify problems and develop solutions; is focused on delivering results and is an aggressive multitasker who is detail oriented.
• Demonstrates technical “know-how”, strong project management skills and experience.
• Excellent written and oral communication skills
• Ability to understand technology and translate to customer benefits

CrossPoint Values

• Respect & Empower – We take time to understand our clients, colleagues, partners and stakeholders, their needs, and dreams and why they are here? We are humble and invest in each other to unleash people’s potential.
• Don’t Be Dodgy – We are honest and have integrity in everything we do. We do what we say and say what we do.
• Can Do Attitude – We take responsibility for outcomes with pride and thoroughness. We go above and beyond to get the job done. We put ourselves in the shoes of the client.
• Keep Learning– We develop, nurture, and grow ourselves our people, our clients, and our company. We think outside the square, try new solutions, but don’t wing it.
• One Team – We value unity and teamwork. We will support each other as one.
  We are in partnership with our clients and work as one team.

Why work for CrossPoint?

CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.

At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.

As part of our growth in our Managed Services and Education Consulting Teams, CrossPoint is seeking a new ICT Manager to lead an onsite Managed Services role for a large independent Christian school located on Sydney’s Northern Beaches. As part of a full-time secondment, the ICT Manager reports directly to the school’s Director of ICT and plays a key role in the design, implementation, and management of ICT services across the school. Supported by Crosspoint’s team of Solution Architects, Senior Systems Engineers and Education Consultants, the ICT Manager has the following key responsibilities:

You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!

Some of the benefits of working at CrossPoint include:

• Flexible work arrangements focused on work-life balance.
• Learning and development benefits.
• Social responsibility benefits (like blood donation = 1 day leave).
• Employee awards and recognition program.
• Experienced and friendly team of dynamic professionals.
• Milestone service recognition

Key Responsibilities

• Strategy: Assist the Director of ICT to scope, plan and implement key project and initiatives in accordance with the ICT Strategic Plan.
• Team Leadership: Lead and mentor the school’s internal ICT team, delegating work appropriately and assisting team members in achieving key results.
• Service Delivery: Oversee the delivery of level 1, 2 and 3 technical support services in accordance with established standards and SLAs, including co-ordinating the escalation of issues to CrossPoint’s senior technical team where required.
• Governance, Risk and Compliance: Work with the Director of ICT to develop, implement and maintain a robust technology governance, risk and compliance (BCP/DR, information security, etc) program aligned to the school’s strategic direction, compliance requirements and industry best practice.
• Infrastructure Management: Ongoing management and maintenance of the school’s ICT infrastructure platform.

This is a great opportunity to continue to develop your technology, consulting, and leadership skills while working with some of the best engineers and solution architects in our industry. The ideal candidate will have similar experience in the mid-market with sound technical and project management skills and an ability to communicate at all levels along with a passion for an exceptional client experience. 

The successful candidate will have: 

Professional Skills and Experience:

• Experience as an ICT Manager, ICT Service Delivery Manager or Systems Engineer with a hands-on technical background.
• People management skills including motivating, influencing and team-building, with the ability to prioritise workloads for yourself and others, work to deadlines and delegate effectively to achieve outcomes in a timely manner.

• Solid knowledge of Windows 10, macOS, iOS/iPadOS and other end-user technologies.
• Solid knowledge and experience across Microsoft Server technologies including Windows Server 2012 R2, 2016 and 2019, Active Directory, ADFS, DHCP, DNS, etc.
• Knowledge and experience across current industry technologies, including
  • Virtual infrastructure and shared storage.
  • Routing and Switching.
  • Wireless.
  • Backup and DR.
  • Mobile Device Management.
  • Cloud Solutions (Office365, Azure, Backup as a Service, Infrastructure as a Service, DR as a Service).

• Ability to contribute to strategic planning initiatives and demonstrated project management skills.
• Well-developed documentation and training skills.
• Previous experience in a K-12 independent school would be highly regarded.
• Ability to obtain a Working with Children Check.

Personal Attributes

• Takes ownership of the delivery of required outcomes.
• Strong interpersonal, written and oral communication and presentation skills, including the ability to effectively communicate technical information to non-technical staff and students.
• Strong customer service focus with the ability to establish and maintain strong working relationships with clients, suppliers and colleagues.

• Have a flexible, hands-on approach to work with a commitment to quality service and delivery.
• Strong attention to detail and the ability to think laterally, analyse and problem solve.
• Personable with a demonstrated ability to work alone, or as part of a team.
• Ability to work under pressure and willingness to learn.

Formal Education and Experience well regarded:

• Tertiary qualifications in Information Technology or equivalent.
• ITIL Foundation / Practitioner or previous experience working in an ITIL environment.
• Microsoft Certified Solutions Associate/Expert (MCSA/E).
• Cisco Certified Network Associate (CCNA).
• VMware Certified Professional (VCP).
• Veeam Certified Engineer (VMCE).
• Project Management Certification (Prince2, PMP).

CrossPoint Values

• Respect & Empower – We take time to understand our clients, colleagues, partners and stakeholders, their needs, and dreams and why they are here? We are humble and invest in each other to unleash people’s potential.
• Don’t Be Dodgy – We are honest and have integrity in everything we do. We do what we say and say what we do.
• Can Do Attitude – We take responsibility for outcomes with pride and thoroughness. We go above and beyond to get the job done. We put ourselves in the shoes of the client.
• Keep Learning– We develop, nurture, and grow ourselves our people, our clients, and our company. We think outside the square, try new solutions, but don’t wing it.
• One Team – We value unity and teamwork. We will support each other as one.
  We are in partnership with our clients and work as one team.