February 2018 Newsletter

The Rise of Outsourced IT 

Immediate benefits can be gained by outsourcing IT services, today more and more businesses both large and small are partnering with sophisticated Managed Service providers and the results speak for themselves. Organizations are seeing great efficiencies in their IT processes, less downtime, a reduction in IT spend due to a more proactive approach to management and more time available to focus on revenue generating activities within the business.

Thinking of outsourcing your IT, see the key benefits below:

Cost Control 
predictable monthly costs ensure no nasty surprises and OPEX model pricing means a business’s can access the latest software, hardware and support in neat bundles without costly overheads.

Escape the Break/Fix Model
Proactive monitoring and management mean fewer breaks and downtime. A managed Service provider is continually proactively monitoring the network and to prevent issues and ensures team and IT efficiencies.

Collective Expertise
Allowing a Managed Service provider like CrossPoint handle your IT allows you to take advantage of a larger pool of qualified resources and expertise. If you have a large project needing implementation in addition to the usual IT issues that arise on a day to day basis you can utilize a professional IT Team to assist with ad-hoc or planned work. Resulting in less stress and more time for your in-house IT personal.

Deployment and time to market are key for any new project or software release. Relying on a small team often means timelines are pushed and efficiencies are compromised. You can boost organization efficiencies and adapt quicker if you have a larger pool or support and resources which are accessible through a managed Service provider, not to mention the CrossPoint team are Microsoft Partners and can provide highly accredited support to your business.

Overall partnering with a capable Managed Service provider can lead to a better business focus and less disturbances to your team and customers. If you are looking for assistance in this area, please do not hesitate to contact our team on (02) 8338 5400 or email Katherine.sydney@crosspoint-telecom.com.

What’s Trending

Did you know 38% of enterprises are already using AI, growing to 62% by 2018. IDC estimated that the AI market will grow from $8 billion in 2016 to more than $47 billion in 2020. “Artificial Intelligence” today includes a variety of technologies and tools, some time-tested, others relatively new. Technology is continually changing and innovations are occurring at a rapid pace. Today we examine the top 4 trends happening in our industry

#Artificial Intelligence
This year will be the year of smarter everything, smarter products, smarter vehicles, smarter processes and smarter tech solutions. Siri, Google Now and Cortana are obvious examples of artificial intelligence. Almost half of the AI community believe computers will be smarter than humans by 2040. The possibilities seem endless and as more interest and investment is funnelled into this area we will see education and technological advancement be open to regions once never before exposed.

#Augmented Reality
Augmented reality (sometimes also referred to as “mixed reality“) is the technique of adding computer graphics to a user’s view of the physical world. Augmented reality provides users with experiences that immerse users whilst keeping them connected. Many of these experiences will be available on mobile and handheld devices which is a huge plus for consumers . You may already use this technology yourself without realising, Bunnings and IKEA offer home design apps where you can take a photo of your existing indoor or outdoor area and insert furnishings from each of these retailers. Augmented reality is bound to affect many of our existing processes from retail shopping to education and construction industries.

#Smart Home Devices
Convenience is one of the biggest reasons smart home devices have taken off in the past year.

It’s now possible to control things like room temperature, lighting, security with the touch of a screen, swipe of a finger or sound of your voice. Smart home automation allows you to tap into high-tech functionality and luxury that wasn’t possible in the past. As technology development continues to expand, so will the possibilities for consumer home automation to make life easier and more enjoyable. We look forward to this area continuing to grow and enhancing our personal lives.

#5G Technology
With blazing fast speeds and high speed computing power. 5G Tech is posied to change the IT landscape .  5G is the fifth generation of wireless network which is expected to be launched in 2020 in India and rest of the world. 5G will bring higher capacity than the existing 4G network. It is expected to increase the data rates beyond 1gb per second and will provide higher broadband density to the users. 5Gnetwork will benefit the telecommunication sector to a great extent. It will provide better usage of smartphones by increasing their speed. It will introduce
Virtual Reality and Augmented Reality in smartphone sector. 5G will also bring its biggest change to driverless cars. This is certainly a space you want to watch closely.

Meet The Team

Did you know CrossPoint has a team of over 50 employees worldwide. Our team and culture is one of transparency and diversity. We have offices in Singapore, Sydney, Philippines and the US just to name a few. We wanted to take the opportunity to introduce a new team member to you each month with the goal of putting a face to the name.

CrossPoint recently welcomed Sangam to our onsite team. If he hasn’t visited you yet he is bound to soon. Sangam brings with him a wealth of experience and personality.

Having recently graduated from UTS, Sangam is your go to man for any onsite issues. Coming to a location near you he can help with network issues, PC and printer breaks and security fixes.

In his downtime Sangam is an avid cricket fan and doesn’t mind a spot of surfing. Take the time to say hello to our team when they are next visiting your office.


Whether you’re working with remote clients or coordinating with colleagues, you need a video conferencing solution that is reliable and easy to use. You don’t have time for call drops, stream lags or audio/visual issues.

As technological advancements are made and our access and reach to sophisticated communications methods grow we are able to connect and collaborate better regardless of geographical location. Video Conferencing enhances that communication by firstly putting a name to a voice. It offers a more interpersonal approach to relationship building and can now be accessed with as little as a mobile phone and internet connection.

Below we have listed the key benefits to using a Video Conference solution:

  • Reduced travel time and costs
  • Increased productivity
  • Optimised attendance
  • Humanise your conversation
  • Greater insight being able to witness non-verbal components of conversation
  • Offers improved recruitment experience

Video conferencing is an effective means of real-time communication which enables people across distance to collaborate with each other in a more productive and convenient way.

To speak with our friendly team about a video conference solution please call +61 2 8338 5400 or +65 6805 8720 or email sales@crosspoint-telecom.com

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