CrossPoint can provide ongoing management and support for your PC infrastructure (desktops, laptops and virtual desktops). Management services include operating system support, as well as assistance with the installation of applications and the configuration of services such as email and remote access. Other elements of our Managed Desktops service portfolio include:
Desktop Standard Operating Environment (SOE)
CrossPoint will create and maintain an efficient and lean SOE environment for rapid deployment of new users and replacement/cold spare desktops and notebooks.
CrossPoint utilises imaging technology with “universal restore” technology for hardware independent device cloning. CrossPoint can optionally provide one spare laptop and desktop in each category as part of the managed service for quick replacement and rebuild in case of any single device failure.
Desktop Package Installation
Software will be deployed using our very efficient package deployment utility. This includes mass roll outs of updated software, clients, patches and user custom requests can be done seamlessly with very little user interaction.
Desktop End User Helpdesk
High speed remote control software (TeamViewer Enterprise and Service Desk MSP) will be installed on your desktops to facilitate helpdesk services. Our remote helpdesk and onsite engineers will utilise the remote control capability to directly resolve issues with any desktop terminal needing support.
With a shift towards remote work practices and the rapid pace of technological change, businesses are increasingly looking for streamlined and secure virtualisation solutions for their IT environment. As a leading business technology solutions provider, CrossPoint can design, implement and manage a fully managed desktop virtualisation platform tailored to the specific needs of your organisation.
Note: CrossPoint does not provide helpdesk or support for your specific software applications as they are typically supported by the original application vendors.