CrossPoint has more than a decade of experience providing Office Telephony solutions as a a Service. The CrossPoint Managed IP Telephony Service currently supports thousands of phones at hundreds of customer offices around the world.
CrossPoint can provide an IP PBX at your site, or in the cloud, as a Managed Service. Depending on your business requirements, the IP PBX may include optional redundancy and high availability features. To provide power to the IP phones, CrossPoint can leverage your existing investment in PoE switches, or provide our own managed layer 2 switches, and/or individual power supplies, as required. 24×7 monitoring, CDR reporting, capacity planning, software upgrades, licensing and feature updates are included as standard.
For maximum availability and minimum downtime, CrossPoint can provide a redundant backup server to be enabled in case of failure. For contact centres and mission-critical telephony environments, CrossPoint can provide dual redundant IP PBX servers in an active-active configuration. In such high availability deployments, the IP Phones can register simultaneously to the two IP PBX servers, thus making the system extremely reliable and resilient.
The IP PBX and IP Phones may be connected to a segregated LAN or VLAN as preferred by your network manager. External inbound and outbound calls can be made via traditional Analogue, ISDN BRI or ISDN PRI circuits by means of local PSTN access gateways. Long distance calls can be rerouted to low cost VoIP service providers to save money compared to traditional PSTN service providers.
A local VPN access router is included as part of the solution to enable the CrossPoint Network Operations Centre to securely monitor, manage and resolve on-site issues remotely. Enjoy complete peace of mind with the knowledge that your IP PBX, IP Phones and network are being checked for hundreds of parameters every minute to ensure maximum uptime, system efficiency and for prompt remote support and assistance.
CrossPoint recommends Polycom brand IP Phones for the highest audio quality and best reliability. Details of the various phone models are on subsequent pages. Monthly pricing for each model is shown on the last page for reference and consideration. All multi-line Polycom IP Phones support 3-way audio conferencing on the phone itself, and the higher end models support 4-way and 5-way conferencing. For larger audio conferences the CrossPoint IP PBX includes an audio bridge free of charge, reducing the need to utilize expensive external conferencing services.
For users travelling or working outside the office, smartphone integration is supported via standards-based SIP Softphone applications that can be downloaded from various smartphone app stores. Softphones allow travelling staff to make and receive voice and video calls as if they were in the office, from wherever they are in the world. This internet-based roaming feature allows genuine bottom-line savings in mobile roaming charges, while also enabling top-line growth in staff productivity. Reduced mobile roaming, international call and audio conferencing charges all contribute to the return on investment justification for installing a CrossPoint managed telephony solution.
Integrated IP PBX server with both standard enterprise telephony and advanced contact centre functionality
Turn-key end-to end managed service including running costs such as upgrades, maintenance, capacity management, etc
Delivery, Provision and Maintenance of high quality IP phones
Delivery, Provision and Maintenance of equipment to connect IP, analogue and PSTN devices and access
Auto-attendant and IVR functions to effectively manage incoming calls to the office after working hours
Support for SIP video phones, room systems and softphones to allow integration with third party video conference services
Local onsite support when required
Inbuilt teleconference bridge to reduce or eliminate third party audio conference services
Ongoing management information and comprehensive call-reporting
Follow Me user functionality
Fax to email capability for incoming faxes
Scalability to grow in additional cities, states and countries
Supports SIP Softphone apps for smartphones, tablets and laptops to significantly reduce international calls and mobile roaming charges
Ability to create site to site encrypted VPN connectivity for maximum security